Support

Get help

Email us at hello@redisdigital.com. We aim to respond within 2-5 business days. Complex issues (account recovery, data deletion) may take longer.

Before you write

1.The email address on your Mediceen account (if any)
2.Device model and OS version (e.g. Android 14, iPhone 15, iOS 17)
3.App version (from Profile or store listing)
4.A short description of what happened and steps to reproduce
5.Screenshots if helpful (no passwords in screenshots)

Common topics

Password reset — Use Forgot password on the login screen.
Account deletion — See Delete account & data or email hello@redisdigital.com.
FAQ — Frequently asked questions.
Privacy — Privacy Policy.

Postal address

Mediceen
Panipokhari, Kathmandu, Nepal